Contact Us
Got a question about one of the sites we've reviewed, spotted something that needs updating, or want to flag a casino we haven't covered yet? This page explains how to reach us and what we're able to help with.
What we can help with
Non Gamstop Casinos is an independent research and comparison site covering casinos not on GamStop. We're not a casino ourselves, so we can't process deposits, withdrawals, account queries or bonus disputes — those need to go directly to the operator in question, usually through their own live chat or support email. What we can help with includes:
- Corrections or updates to a review — bonus terms, ratings or site details that have changed
- Suggestions for new casinos not on GamStop that we haven't reviewed yet
- General questions about how we rate and rank operators
- Feedback on the site, broken links, or anything that reads unclear
- Enquiries from casino brands about being featured or reviewed
What to have ready before you get in touch
If your query relates to a specific casino or offer listed on this site, a few details help us respond faster and more accurately:
- The name of the casino, taken from our current listings — for example Betmica, Kikibet or Betninja
- What the issue relates to — a bonus term, a rating, a payment method, or something else
- Any screenshots or dates that show what you're referring to
- Whether you've already contacted the casino directly about the same issue
Account, deposit and withdrawal issues
Because we don't operate any of the casinos featured on this site, we're not able to intervene in account-level problems such as delayed withdrawals, verification requests or bonus disputes. Those sit entirely with the operator's own support team, who will have access to your account and full terms. If a pattern of complaints against a specific brand comes to our attention, it does factor into how we review and rank casinos not on GamStop going forward.
If you're concerned about your gambling
If you're reaching out because you're worried about your own play, or someone else's, please don't wait on a reply from us first. Our Responsible Gambling page has practical steps and support options, and it's worth reading regardless of whether you've self-excluded through GamStop before. Every casino we list should be 18+ only, and none of the content here is a substitute for that support.
Before you write in, check whether we've already answered it
A lot of common questions — what GamStop actually does, how casinos not on GamStop are licensed, how bonuses and payment methods work — are already covered in depth on our Non Gamstop Casinos UK guide. It's worth a quick look before contacting us, since the answer may already be there. Our About Us page also explains how we research and rate the sites we cover, and our Terms and Conditions set out how the site itself operates, including our affiliate relationships.
How we handle enquiries
We read every message that comes in, though as an independent review site we can't guarantee a response time and won't always be able to resolve issues that sit with a third-party operator. Casino brands or industry contacts reaching out about a listing, partnership or correction are welcome to get in touch through the same channels — commercial relationships never influence how a casino is rated or where it sits in our rankings.
A quick note on commercial relationships
Some of the links on this site are affiliate links, and we may earn a commission if you sign up with a casino through them. This has no bearing on our ratings or on how quickly we respond to your enquiry — it simply helps keep the site running.
Whatever brought you here, thanks for taking the time to check facts before making a decision. If your question is about a specific review or ranking, the more detail you can give us, the faster we can look into it.